Shipping
What are the shipping times?
Shipping times vary greatly depending on the type of garment ordered. Some tailored products require more time, while others are faster. We generally ship within 3-7 business days.
How much does shipping cost?
Shipping to Italy costs €4.90 and is free for orders over €50. Shipping to Europe costs €30.
Do you ship worldwide?
No, at the moment our shipments are only to Europe.
Orders
What is your return policy?
Returns are free in Italy for non-personalized goods. Personalization means not only the application of prints or embroidery, but also made-to-measure products or products with modifications requested by the customer. Returns are also possible under the same conditions for Europe, with shipping costs charged to the customer. The return must be made within 14 days of receiving the order. The refund will be issued as soon as the product’s condition can be verified. The refund time depends on the payment platform used and may take up to 10 days.
For the complete returns policy and all instructions, click here.
How can I cancel an order?
To cancel an order, we recommend contacting customer support immediately at info@simanisartoria.com to stop its preparation and shipment. The product return will be processed as soon as possible, and the refund for products already paid for will follow the payment platform's processing times.
What happens if I receive the wrong product?
If you receive the wrong product, you can open a return by following the instructions. Once the product has arrived at our warehouses and we have verified the error, we will issue a refund.
What happens if I choose the wrong size?
If you selected the wrong size, you can always make a return (free in Italy) and request an exchange for a different size or simply return the item. Our team will process the return and issue a refund once the product's integrity has been verified. To exchange the size, you must place a new order. We recommend consulting our Size Chart beforehand.
Do you accept cash on delivery?
No, cash on delivery is not accepted.
Products
How do I choose the correct size?
For the correct size, we always recommend consulting our size chart. For a more accurate choice, you can contact customer service on WhatsApp, and they will be able to tell you exactly which measurements to take. The chart applies to standard sizes; for a made-to-measure product, you need to contact our staff.
Do you make custom products?
Yes, we can make tailored garments after receiving your measurements and contacting our staff to discuss the various specifications and receive a quote.
Can you create a customized garment?
Yes, we can do that. Contact us and together we’ll find the best solution according to your requirements.
Do you make prints or embroidery?
Yes, both. For printing or embroidering simple text, you can use the option on the product page. For more complex embroidery or printing, you can contact our staff.
